… as a “true” coffee lover who has been working on UX for many years, I consider the coffee I make myself to be better than that made by some professional baristas. I think I have the legitimacy to say the following. I believe there is a “gap” between coffee suppliers and consumers …

… most critically, in a document published by d.school called Bootcamp Bootleg, designers are guided to reduce the problem space to a single problem statement during the “Define” stage, using a statement as the link between the problem and the solution. This represents an extreme form of reductionism …

… they were more concerned with whether the user could successfully input the data rather than whether the experience of doing so was enjoyable. While this approach is still user-centered, it is more about designing for “needs” rather than designing for “experience” …

… sometimes, the elderly person’s response may stray from the question. From my observation, this mainly occurs when asking open-ended questions or demographic questions, as elderly people often like to talk about their life experiences and daily routines. In such cases, it’s important not to …

… when it comes to a ‘what’ question, people tend to answer ‘how’ instead. Why not? A toolkit, a framework, a model, a pattern is much more ‘tangible’ than a list of principles, a concept, a discipline, though not visible either. It is much easier to popularizing the concept of ‘Design Thinking’ ...